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Coronavirus Policy for Treatments

Tranquility is pleased to be reopening for treatments from 27 July. This policy outlines some of the key measures I have taken to reduce the risk of spreading coronavirus (COVID-19). Please note the content may be subject to change.



Adhering to guidelines

Throughout the pandemic, I am following guidelines issued by the government, NHS, other relevant authorities and my professional association, the Federation of Holistic Therapists, regarding safe and hygienic practice and the use of any personal protective equipment (PPE) where possible.


COVID-19 Risk Assessment

I have carried out a full risk assessment, in line with guidance from the Health and Safety Executive (HSE), in order to:

  • identify what work activity or situations might cause transmission of the virus;

  • think about who could be at risk;

  • decide how likely it is that someone could be exposed; and to

  • act to remove the activity or situation, or if this isn’t possible, control the risk.

I have completed the Barbicide Covid-19 specific training and introduced enhanced cleaning and hygiene procedures to my practice.


Health screening

Prior to seeing any of my clients, I will be:

  • Monitoring my own health and deferring treatments if I have COVID-19 or symptoms of COVID-19.

  • Contacting my clients 24 hours in advance and deferring any treatments if: they have COVID-19 or symptoms of COVID-19; anyone in their household has COVID-19 or symptoms of COVID-19; they have been in close contact with someone who has symptoms of COVID-19 in the past 14 days; they have been contacted by the NHS Test and Trace Service and told to self isolate.

  • Asking my clients to call and cancel and defer treatment on the morning of their appointment if they have a temperature or other symptoms of COVID-19.

  • A temperature check will be taken on arrival. Any client with a temperature over 38 degrees will have their treatment deferred.

  • All clients are asked to fill in this pre-treatment questionnaire and send to Cathy no more than 24 hours in advance of treatment.

Tranquility_FHT_covid pre-treatment_ques
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Enhanced cleaning and hygiene measures

I have introduced enhanced cleaning and hygiene measures between clients, which includes washing and disinfecting any non-porous surfaces and therapy equipment, such as chairs and couches, and replacing any porous or single-use items, such as towels and couch roll. Strict personal hygiene measures will also be adhered to, including regular handwashing/ sanitising.


Adapting or restricting treatments

It may be necessary for me to adapt or restrict certain treatments, in order to reduce the risk of spreading COVID-19 and/or protect my clients’ health and safety. Any clients likely to be impacted will be advised as soon as possible.


Please note that while many treatments involve close contact, I will be observing social distancing measures wherever possible. This might include, for example, maintaining an appropriate distance during the consultation process, and when arriving and leaving for an appointment.


Cancellations policy

If a treatment is cancelled or deferred at short notice because my client has COVID-19 or has symptoms of COVID-19, any standard cancellation fees will be waivered. Please let me know as soon as possible if your treatment needs to be cancelled.


For more information…

I am happy to be contacted to discuss any aspect of your treatment during this time. Please contact me.

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